Returns Policy

Returns & Refund Policy

Return Window

You have 7 calendar days from receipt of your order to initiate a return request.

Return Eligibility

To qualify, items must be:

• Unused, in original condition

• Returned in original packaging

• Include all original components/accessories

Initiating a Return

Send an email to veloraluxurycare@gmail.com including:

• Your Name

• Order Number
  

We will review and respond promptly with return instructions.

Return Shipping

Cost of return shipping is the customer’s responsibility.

Refunds

Once we receive and inspect your return:

• A full refund will be issued to your original payment method within 3–5 business days after receipt.

• Time for funds to appear depends on your bank or payment provider.

Exceptions

• Returns must be requested within 7 days; requests beyond this window will not be accepted.

• Returned items must be in original, resalable condition; any sign of use may result in return refusal.

• This policy applies to all regions unless otherwise stated.